- If a passing occurs at home under hospice care or at a care facility, request a member of their staff contact us at 844-905-2639. A death must be reported by medical professionals when a passing occurs at home. The hospice or care nurse will provide us with the information we need to bring your loved one into our care, typically within 1-2 hours.
- If a passing occurs at a hospital or at the medical examiner's office, please let the institution know that you've chosen After as your cremation provider. Request that they contact us to coordinate taking your loved one into our care.
- If a passing occurs at home, NOT under hospice care, call 911 and wait for emergency personnel to arrive. Once emergency personnel have assessed the scene, they will direct next steps for your loved one to either be taken to the medical examiner's office or be taken into a funeral home's care. Call us at 844-905-2639 and we can help explain what happens next.